Future PC Guarantees You Will Not Pay Twice For The Same Work.
If on the off chance, your problem is not fixed or re-occurs, and we return to your site to repeat work already performed, there will be no additional charge. You have to have followed the instructions and recommendations of our system engineers and the problem has to be exactly the same issue.
Future PC will diagnose your problem; recommend a solution and give you an estimated cost. We guarantee our recommendation will solve your problem.
However, Future PC cannot be obligated to provide a viable solution if: the client does not provide copies of licensed software, or the required access to the client’s hardware and peripherals; or the manufacturer no longer stocks required replacement hardware or software; or you don’t give Future PC personnel appropriate time to diagnose the problem and identify a viable solution.
If the client desires an alternative solution to that offered by Future PC, then Future PC cannot guarantee to provide such alternative solution within the terms of this guarantee.
You will never be charged more than four hours for the work performed on a single standalone computer. The four hour maximum charge limit applies only to repairs to a single PC not connected to a domain and with less than 3 profiles. The four hours maximum charge does not apply to work on servers, networks, installations or work previously quoted for. The maximum charge applies only to labour for a single case and does not include the provision of hardware or software.
Future PC guarantees emergency on-site response time will be within 2 hours plus travel time when requested. If we miss the 2 hour on-site response time, you only have to pay the regular response rate.
In the unlikely event that you are not satisfied with our work once it is completed, we offer various options: