• Terms of Trade

    As a client of Future PC, you the (Client) agree to be bound by the terms and conditions in this agreement. By using any of our services or purchasing any products or solutions you acknowledge that you have understood and agree to the terms and conditions.

    Terms of Trade updated 02/09/15

  • Terms

    Future PC Ltd (hereinafter referred to as Future PC) and you as the Client refers to the person or company purchasing goods or enlisting the services of Future PC.

  • Conditions of Sale of Goods

    All sales of hardware and software are made subject to the following conditions and by purchasing from Future PC, the purchaser accepts these conditions.

  • Warranty

    All new goods are covered with a return to base parts and labour warranty for a period of 12 months from the date of invoice on hardware only. Software and consumable goods are not covered by any warranty.

    Although every care is taken to ensure that all second hand goods supplied by Future PC are of merchantable quality, no warranty is expressed or implied unless otherwise stated.

    Warranty will be void if goods or labels have been found tampered with. Warranty does not cover any damage to other equipment used in conjunction with these goods or loss of data whilst using these goods or software.

  • Charges and Payment

    All prices quoted in the Standard Service Charges List exclude GST and are in New Zealand dollars unless otherwise specified. Prices are based on a per unit rate as shown, however we would be pleased to offer a fixed price quote on larger projects if this is preferred. We reserve the right to adjust prices without notice. Future PC may require payment in advance for the supply of any hardware or software for the client.

    If an on account payment is offered, payment of the account is due within the agreed terms; otherwise the remainder of the account is due immediately following the issuing of an invoice.

  • Scope of Services

    All prices quoted in the Standard Service Charges List exclude GST and are in New Zealand dollars unless otherwise specified. Prices are based on a per unit rate as shown, however we would be pleased to offer a fixed price quote on larger projects if this is preferred. We reserve the right to adjust prices without notice. Future PC may require payment in advance for the supply of any hardware or software for the client.

    If an on account payment is offered, payment of the account is due within the agreed terms; otherwise the remainder of the account is due immediately following the issuing of an invoice.

  • Deposits

    A deposit of 30% is payable for any work to be undertaken that is estimated to be worth in excess of $10,000. The deposit is required prior to work commencing.

  • Accounts

    Payment for new clients is due in full upon delivery and/ or completion of work until such time that an account is setup. Payment of accounts is due on the agreed date or before the 20th day of the month following the date of the invoice. Interest at 3.5% per month on the current balance may be charged on overdue accounts and shall accrue on a daily basis starting from the due date.

    Future PC reserves the right to stop all work or services until the account is brought up-to-date.

    In the event of default by the client in paying for the services and/or goods provided, the amount outstanding will be passed on to a debt collection agency for recovery. Any expenses, disbursement, time to recover, reasonable solicitors fees or debt collection fees or losses incurred by Future PC in recovering any unpaid monies shall be paid by the client. The client indemnifies Future PC against all costs (including legal costs), losses and expenses incurred.

  • Delivery of Goods

    Any charges for handling (including packing materials) and freight charges are extra, and payable by the client. The most cost effective delivery method will usually be chosen.

    Future PC is not responsible for damage to the goods in transit. Claims for losses or damage to goods in transit must be made directly to the transport agency concerned.

  • Restocking Fee

    If for any reason an item is returned to Future PC that is tested not faulty a restocking fee of 30% of the value of the item will be charged. We will not accept goods if they have been purchased in error, if you need assistance with finding the correct items let us know.

  • Cancellation of On-Sites

    The client is required to notify Future PC of any cancellation a minimum of 3 hours ahead of the scheduled start time. Failure to provide such notice results in the minimum callout and labour fee being charged.

  • Peak Demand Periods

    Client recognizes that Future PC makes every attempt to select the most reliable systems and solutions, and that Future PC will make best efforts to keep Client’s systems up and running efficiently and cost-effectively, within the limits of the clients IT budget. Future PC will not be liable to reimburse or pay any losses incurred by the client due to loss of service caused by downtime experienced

  • Loss of Service

    Client recognizes that Future PC makes every attempt to select the most reliable systems and solutions, and that Future PC will make best efforts to keep Client’s systems up and running efficiently and cost-effectively, within the limits of the clients IT budget. Future PC will not be liable to reimburse or pay any losses incurred by the client due to loss of service caused by downtime experienced

  • Risk of Data Loss

    Client assumes all risk of data loss from any and all causes or in any way related to or resulting from the repair or service of computer hardware, software or other equipment by Future PC. Client agrees to bear full responsibility for all data backup prior to any repair or service of computer hardware, software or other equipment by Future PC. Client hereby indemnifies Future PC from any claim or liability related to data loss for any reason whatsoever.

  • Computer Viruses, Spyware & Adware

    Future PC agrees to take all reasonable measures to protect Client’s computer systems from computer Viruses, Spyware & Adware. Client assumes all risk of computer Viruses, Spyware & Adware and will not hold Future PC responsible. Client is responsible for the costs of consulting time and materials required to remove any computer Viruses, Spyware or Adware or any damage caused by such infections.

  • Property and Risk

    Any dispute shall, at the option of Future PC, be referred to mediation or arbitration. The Arbitration Act 1996 (or any replacement of that act) shall govern arbitration.

  • Disputes

    Any dispute shall, at the option of Future PC, be referred to mediation or arbitration. The Arbitration Act 1996 (or any replacement of that act) shall govern arbitration.

  • Disclaimers

    If any parts of these terms of trade shall be held to be illegal, unenforceable or invalid, the remaining parts shall continue in full force and effect. The laws of New Zealand shall govern these terms of trade and Future PC and the client hereby submit to the non-exclusive jurisdiction of the courts of New Zealand. The client hereby waives any right they may have to claim that the above submission to jurisdiction is an inconvenient forum.

  • Laws

    If any parts of these terms of trade shall be held to be illegal, unenforceable or invalid, the remaining parts shall continue in full force and effect. The laws of New Zealand shall govern these terms of trade and Future PC and the client hereby submit to the non-exclusive jurisdiction of the courts of New Zealand. The client hereby waives any right they may have to claim that the above submission to jurisdiction is an inconvenient forum.

  • Independent Engagement / Non-Hire

    Because employees are one of our most valuable assets, policy and professional ethics require that our employees not seek employment with, or be offered employment by any Client during the course of engagement and for period of one (1) year thereafter. Using our services or purchasing our products confirms your personal and or organisations agreement to adhere to this professional standard of conduct.

    Client acknowledges that Future PC is involved in a highly strategic and competitive business. Client further acknowledges that Client would gain substantial benefit and that Future PC would be deprived of such benefit, if Client were to directly hire any personnel employed by Future PC except as otherwise provided by law, Client shall not, without the prior written consent of Future PC solicit the employment of Future PC personnel during the term of this Agreement and for a period of one (1) year following expiration of this Agreement.

  • Confidentiality

    This Confidentiality, Privacy and Compliance portion of this Agreement is in addition to other terms and conditions set forth in any and all contracts currently existing or hereafter created between Client and Future PC. This agreement shall under no circumstances be deemed to alter any such contract except as specifically provided below.

    Future PC acknowledges that in the course of providing services to Client, Future PC may learn from Client certain non-public personal and otherwise confidential information relating to Client, including its customers, consumers or employees. Future PC shall regard any and all information it receives which in any way relates or pertains to Client, including its customers, consumers or employees as confidential.

    Future PC shall take commercially reasonable steps to not disclose, reveal, copy, sell, transfer, assign, or distribute any part or parts of such information in any form, to any person or entity, or permit any of its employees, agents, or representatives to do so for any purpose other than purposes which serve Client or as expressly and specifically permitted in writing by Client or as required by applicable law.

    Client acknowledges that it also has responsibility to keep records and information of its business, customers, consumers, and employees, confidential.

    Client also acknowledges that all information and services, consulting techniques, proposals, and documents disclosed by Future PC or which comes to its attention during the course of business and provided under this agreement constitute valuable assets of, and confidential and/or proprietary to Future PC.

    This provision shall survive termination of this Agreement and any other agreements between Client & Future PC.

  • Indemnification

    Client shall provide adequate workspace, heat, light, ventilation, electric current and outlets, internet, remote access (where agreed), and long-distance telephone access for use by Future PC’s representatives.

    Client agrees that it will inform Future PC of any modification, installation, or service performed on the Network by individuals not employed by Future PC in order to assist Future PC in providing an efficient and effective Network support response.

  • Client Responsibilities

    Client shall provide adequate workspace, heat, light, ventilation, electric current and outlets, internet, remote access (where agreed), and long-distance telephone access for use by Future PC’s representatives.

    Client agrees that it will inform Future PC of any modification, installation, or service performed on the Network by individuals not employed by Future PC in order to assist Future PC in providing an efficient and effective Network support response.

  • Operating Hours

    Standard office operating hours are from 8:30am to 6pm, Monday till Friday. Our workshop also operates on Saturdays from 9am till 4pm. Support is available 24/7 where required, however double-time charges and minimum of two ours of support is applicable for unscheduled out of hours work unless other agreements or contracts are in place. Please note no guarantee on response or resolution times apply to break fix customers.

  • Emergency Support

    Standard IT Support on a break fix basis does not include access to emergency support services. Should your team detect an issue with a service or device outside standard business hours, you can contact the Emergency Support team to report the issue. Future PC’s team will investigate the issue and act appropriately. Emergency after hour rates will apply. Please note no guarantee on response or resolution times apply.

  • Trademarks

    Future PC does not authorise any client to use Future PC’s or the manufacturer trademarks, names or associated materials. To use these trademarks, names and associated materials, prior written approval must be given by Future PC or the relevant manufacturer.

  • Future PC Guarantee to Solve Computer Problems

    Future PC undertakes to provide a viable solution to the computer problems of any client – or will not charge the customer. However the client must allow Future PC personnel appropriate time to diagnose the problem and identify a viable solution.

    Future PC cannot be obligated to provide a viable solution if: the client does not provide copies of licensed software, or the required access to the client’s hardware and peripherals; or the manufacturer no longer stocks required replacement hardware or software.

    If the client desires an alternative solution to that offered by Future PC, then Future PC cannot guarantee to provide such alternative solution within the terms of this guarantee.

  • Future PC Service Guarantee

    Future PC guarantees you will not pay twice for the exact same work.

    Future PC guarantees emergency on-site response time will be within 2 hours (plus travel time) when requested.

    If we return to your site to repeat repair work already performed, there will be no charge for the additional work.

    If we miss the 2 hour on-site response time, you only have to pay the regular response rate.

  • Future PC Satisfaction Guarantee

    If for any reason, other than price, you are not satisfied with our repair work once it is completed, we offer two options:

    • Fix the problem at no additional cost
    • Credit your account with the agreed refund
    • Refund service fees paid